We strive to offer the best service and treat all clients fairly. To help us achieve this, please take a moment to review our scheduling policy below. Booking an appointment indicates your understanding of these policies.

How to Prepare for Your Appointment

When booking an appointment, you will be asked to complete an intake form, and send us current photos of your hair. These should be photos that clearly show your hair down, its natural state from the front, back and sides within the last couple of weeks.

To ensure that we can cover everything you need in your appointment, we have put together some preparation guidelines:

DO

• Arrive with your hair in its natural curl pattern and ensure that it is clean, detangled, and dry. This means that your hair should not be straightened, you should have washed your hair within 5 days of your appointment and it should be fully dry at the time of your appointment.

• Take down braids/"protective styles" 4 weeks beforehand and wash your hair weekly during these 4 weeks. This allows you to start the process of hydrating your hair prior to your appointment for better results on the day.

• Avoid using oils, butters, food, henna, Eco Styler gel, or Cantu in your hair for 4 weeks before your appointment. This allows us to focus on your coaching and rehydrating curls, rather than only using your session to lift heavy build up.

• Wear your hair down and free of accessories. This allows us to get a better sense of you natural curl pattern and identify any tweaks that can be made to your styling techniques. If you wear a hijab, you are fine to tie your hair up loosely. If you are unable to style your hair down, twists or any loose tie is ideal.

DO NOT

• Put your hair up or use clips, grips, or hair ties.

• Style your hair with oils or butters.

• Wear your hair in a bun.

• Blow dry or brush out your natural curls (where possible).

• Bring any guests to your appointment (unless you require assistance).

If you do not follow the preparation guidelines additional charges may apply.

Deposits

A non-refundable 50% deposit is required for all services.

Rescheduling

While deposits are non-refundable, you can still reschedule your appointment up to 48 hours in advance of its start time and your deposit will be transferred over to your future booking.

To reschedule your appointment, you need to provide the preferred date and time you wish to move your appointment to. This will need to be within 4 weeks of your original appointment date.

Cancellations

If you cancel your appointment, your deposit will not be refunded.

No-Shows

If you do not attend your scheduled appointment, your deposit will not be refunded.

Payment

All clients are required to enter card information at the time of booking to reserve their appointment with a deposit. The balance is due at the end of the appointment and can be settled with the card on file, another card, or cash.

Punctuality

If you arrive 15 minutes or more after your scheduled appointment time, your appointment will need to be rescheduled and you will be charged a late cancellation fee equal to 50% of the price of your service. This will not go toward a future service. Please contact us if you can not attend your scheduled appointment for any reason.

Guests

Due to the nature of our coaching services, guests are not permitted. This includes friends, partners, children, colleagues etc. This does not include assistance you may need. If this is the case please contact us so that we can be made aware of any additional accommodations you may need.

Follow-Up Appointments

Clients who book their follow-up appointment within 3 months will benefit from 30% off their next session with the 3 Month Maintenance service.

If it has been 4 months or more since your last haircut with us, or you have been using oils, butters, food, or henna in your hair; wearing long-term "protective styles” such as braids, or regularly heat styling, please book the Curl Revival or Curl Rescue service.

Children

You are welcome to book an appointment for a child provided that they can sit for the duration of the services. Anyone under the age of 18 will need to be accompanied by an adult.

Refunds

There are no refunds on payments for services received in salon, additional charges incurred for failure to adhere to the Policies, or for any deposits made. We want you to be thrilled with your experience! If something wasn't quite right, let us know within 7 days, and we'll explore solutions to make things right for you.

To help you choose the perfect service, we recommend taking a quick look at our detailed descriptions before booking. This will ensure you get exactly what you need! By booking an appointment, you're agreeing to our policies (listed above).